QCS Sales Program

Contacting Old and New Clients about using our services

One of the most exciting opportunities we have is to help businesses understand how we can help their business!

• Many businesses have account receivables left uncollected, we can help them turn unpaid accounts into another revenue stream for their company.
• We want business owners to know they deserve to get paid for their goods and services and we are experts in this field. We treat people with respect, but make sure our clients are not forgotten, our goal is see our clients get paid.
• Our services our affordable and cost nothing unless we are successful.

To start, click Sales (right below Payments in QCS)       

First thing you need to do is pick out clients to call. (At 1st we will be calling clients that already have contracts with us, but have not listed new accounts recently, after we get through these we will start calling other businesses in our area)

1. Check the Unassigned box to show all clients not assigned to anyone yet.
2. Select 10 clients by checking the box in the "Sel" (Select) column. Then click "Assign Selected" bottom-left.

            (Do not assign more then 10 clients in a day, do not assign more clients until you have worked the ones you have, you can assign yourself up to 10 clients each day)

Working your list of clients or potential clients

• Before you start, you will see the clients that are assigned to you, if our records show the last list date, that will show in that column.

1. Double-click on the 1st client to open it.
2. Make sure "Use Home Phone Server" box is checked.
3. Click "Call" to the right of the phone number.
4. Ask if the person listed as the Contact still works there, if so speak with them. If not ask for the owner or the person who handles billing.
5. Tell them why you are calling. Encourage them to list unpaid accounts with us. (Talking Points at bottom of page!)
6. Update contact name (if changed).
7. ADD NOTE: Be sure to include any info that would be helpful in the future! But keep short as possible!

Markup the client. Select the Next  Action Date, this is the next date you will see this account in your sales queue (unless you click the Include Future box).

The Status can be changed. Following are the Status options and how we imagine them being used. We can change/add/delete as necessary.

• NEW - Default status of newly assigned clients as you get started.
• ACT - Actively worked. Change to this while you are still working the client.
• CAN - Out of business or definitely don't want to use us.
• CUR - Ones who are currently listing so of course don't need to be worked.
• HLD - Could be used if wants us to wait and call back in a month or 2, or could just leave as ACT and markup as requested.
• MGR - If you need Mark to get involved or speak to the client. (Let Mark know if you have an account changed to the MGR status).

TALKING POINTS: Possible things you could say on a call with a potential client.

YOU:    Hello ___, this is ___ from the Credit Bureau Centre here in Monroe (You are a local business person, not some far away telemarketer! Sound like it!)

            We have done collections for you in the past and I see you have not listed any any account with us in awhile. (or since month/year if last list date shown.)

            What are you currently doing with your unpaid accounts?

THEM:     We are just collecting on them ourselves.

YOU:    A professional debt collection agency can help recover a lot of income that otherwise would not be recovered.

1. We help remind people that the debt is owed!
2. People know that a collection agency can report a debt to a credit reporting agency if it is not paid, many people will pay their debt just to avoid credit reporting once they know it has gone to a collection agency.
3. Our service costs you nothing unless we collect the money that is owed you!

THEM:     YES - We would like to list more accounts.

YOU:    Do you need a LISTING SHEET?

• YES:     You can go to our website QFGI.COM, click on LISTING SHEET and either download a fillable PDF LISTING SHEET that you can email or mail to us. There is also a web-form where you can list right from our website.
• Other Options:     Mark can email, you can print to office printer for Penny to mail.  If they prefer another method such as SFTP, Brian can set that up for them.

Thank you - Good-bye.

IF THEY FEEL OUR FEE IS TOO HIGH WE WILL LOWER IT TO 25% FOR NORMAL COLLECTIONS (LEGAL WILL BE AT A HIGHER RATE). DO NOT DISCUSS OUR RATE UNLESS THE CLIENT BRINGS IT UP. MARKUP TO MGR.

COMMISSION CODES        QFGI.COM        LISTING FORM PAGE

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